Privacy Policy for ShibDesk.com

Last Updated: December 2025

ShibDesk (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit ShibDesk.com, use our services, or contact us for support.

By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you visit our website or use our services:

1.1 Personal Information You Provide

When you fill out a form, request support, or contact us, we may collect:

• Name

• Email address

• Phone number

• Business information (optional)

• Service-related information (e.g., type of issue, device details)

• Any additional information you voluntarily provide

For remote IT services, you may grant us temporary access to your device or system, which we use only for the purpose of completing your requested service.

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address

• Browser type

• Device type

• Pages you visited

• Time spent on site

• Cookies and tracking data

This information helps us understand how users interact with our website and improve our services.

2. How We Use Your Information

We use the information we collect for purposes including:

• Providing computer repair, web design, IT consulting, and related services

• Responding to your inquiries

• Scheduling appointments

• Improving website performance and user experience

• Sending updates or service confirmations

• Processing payments (if applicable)

• Protecting against fraud or unauthorized access

• Internal analytics and business operations

We never sell your personal information.

3. Remote IT Access

When you request remote IT support, we may temporarily access your computer or device using secure, encrypted remote-access tools.

We only access what is necessary to diagnose or fix your issue.
We do not copy, store, or share any personal files unless explicitly required for the repair and approved by you.

You may end a remote session at any time.

4. Cookies and Tracking Technologies

ShibDesk.com may use cookies and similar tracking technologies to:

• Improve website functionality

• Analyze traffic and usage

• Remember user preferences

You may choose to disable cookies through your browser settings.

5. Third-Party Services

We may use trusted third-party services such as:

• Google Analytics

• Payment processors (if applicable)

• Email communication tools

• Website hosting platforms

These providers may collect information as necessary to perform their functions.
All third-party services used by ShibDesk follow their own privacy policies.

We do not allow third parties to sell your data.

6. Data Security

We take data protection seriously and use industry-standard security measures to:

• Protect your personal information

• Limit access to authorized personnel only

• Encrypt remote support sessions

• Safeguard our website and systems

However, no method of online transmission is fully secure. While we do our best, we cannot guarantee absolute protection.

7. Data Retention

We only keep your information for as long as necessary to:

• Fulfill the purpose it was collected for

• Maintain records for business and legal obligations

• Support future service interactions

You may request deletion of your data at any time (see “Your Rights”).

8. Your Rights

Depending on your location, you may have the right to:

• Access the information we hold about you

• Request corrections

• Request deletion

• Withdraw consent

• Opt out of communications

To exercise these rights, email us at support@shibdesk.com.

9. Children’s Privacy

ShibDesk.com is not intended for children under 13.
We do not knowingly collect information from minors.

10. Policy Updates

We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

ShibDesk

Email: support@shibdesk.com
Phone: 661-476-1954
Website: www.shibdesk.com